The case study agencies were chosen carefully to ensure geographical and agency size distributions were considered to make the findings applicable to all transit agencies.
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Survey respondents reported that telemetry-based driver monitoring and video surveillance systems are useful and successful due to the ability to identify areas of risk for which events have not yet occurred, allowing for proactive risk mitigation.Īfter receiving survey responses, the research team chose eleven case study agencies to interview in-depth. Key trends that were echoed across agencies that reported model practices were the importance of regular refresher training and agency-wide accountability. When opinions of success were collected, nearly half of the responding agencies indicated that the use of video and/or operator monitoring programs have been the most successful.įigure 2.
When asked about the use of technologies, all responding agencies indicated the use of vehicle tracking systems, while only 6% indicated the use of collision avoidance systems, as displayed in Figure 2. Methods used to mitigate identified safety-related issues and success rates The most preferred delivery method for training is on-site, instructor-led classroom training.įigure 1. More than half of the agencies indicated that their new operator training curriculum has been tailored to address agency-specific prevalent incidents, and those that utilize training simulators indicated they are used to primarily target common areas of risk. Most agencies interviewed (92%) track causal or contributing factors of safety events, which is important because factors must be measured to be managed effectively.Ĭoncerning bus operator training, agencies reported refresher training as the most successful mitigation method used to prevent safety issues, as shown in Figure 1. Survey responses revealed that 87% of respondent agencies have an accident review board, 94% of which task their board with preventability determinations. As part of the data collection efforts of the study, 37 transit agencies (representing 23 states) were surveyed, and 11 case study agencies were interviewed. With the understanding that many transit professionals throughout the nation experience similar safety challenges, the Transportation Research Board’s (TRB) Transit Cooperative Research Program (TCRP) funded TCRP Synthesis 126, with the purpose of documenting and sharing successful practices and bus operator training programs that have been effective in reducing transit bus accidents and incidents.